Common purchase queries answered
Orders and Shipping
Your order will be delivered within 3-11 business days, including production and shipping.
To create an account, simply click on the “Sign Up” or “Register” button on our website, then fill in your details, such as your name, email, and password. Once completed, you’ll be able to access your account and track orders easily.
To change your shipping address, please contact us immediately at support@chichomestyle.com before your order is shipped.
Once your order ships, you will receive a tracking number via email. You can use this number to track the status of your order.
No, we do not store your credit card information. All payments are securely processed through trusted third-party payment gateways, ensuring your data is protected.
Sales tax is applied based on your location and the applicable tax laws. The tax will be calculated at checkout if it’s required for your order.
We offer international shipping and can deliver to most countries. Please check at checkout to confirm if we ship to your location.
If you ordered multiple items, they may arrive in separate packages depending on size and availability. You will receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns or exchanges within 30 days for damaged or defective items only. Please contact us at support@chichomestyle.com for assistance.
We’re sorry for the mistake! Please contact us immediately at support@chichomestyle.com, and we’ll arrange for the correct item to be sent to you.
We’re sorry your order arrived damaged. Please contact us within 30 days at support@chichomestyle.com with photos of the damage, and we will assist with a replacement or refund.
Please contact us at support@chichomestyle.com for return instructions and the appropriate mailing address for your authorized return.
You can reach our customer support team by emailing us at support@chichomestyle.com or by messaging us on WhatsApp at +1 484-457-8206 for quick assistance.
If you entered an incorrect shipping address, please contact us immediately at support@chichomestyle.com so we can update it before your order is shipped.
You can change or cancel your order only before it has been processed for production. Please contact us immediately at support@chichomestyle.com for assistance.
Currently, we do not offer pre-orders for sold-out items. Please check back soon for restocks or contact us at support@chichomestyle.com for availability updates.